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EVALUATING COOPERATION IN GROUP WORK

Luis A. Guerrero1, Rosa Alarcón2, César Collazos3, José A. Pino1, David A. Fuller2

1 Depto. de Ciencias de la Computación
Universidad de Chile
Casilla 2777, Santiago, Chile

2 Depto. de Ciencia de la Computación
Pontificia Universidad Católica de Chile
Santiago, Chile

3 Depto. de Sistemas
Facultad de Ingeniería Electrónica y Telecomunicaciones
Universidad del Cauca, Colombia

Abstract

Several researchers in the area of cooperative work take as a success criterion the quality of the group outcome. Nevertheless, recent findings are giving more importance to the quality of “cooperation process” itself. This paper presents the design of a software tool that allow us to capture information concerned with the group work. Besides to reveal the final quality of the group outcome, this information permit us to verify the presence of a cooperation indicators, which in turn allow us to determine the quality of the work process. A conducted experiment is described, and the obtained data is discussed, comparing the quality of the collaboration process with the quality of the results obtained by the groups.

Keywords: cooperative process evaluation, cooperation indicators, cooperation quality.